How do I handle customer service inquiries and returns?

How do I handle customer service inquiries and returns?

Customers can message vendors directly outside of the platform via e-mail or WhatsApp. However, within BUY.gy, Vendors can use the Vendor Panel to communicate with customers to answer queries about products or orders. 

While is it convenient to use messaging platforms like WhatsApp, we'd encourage vendors to communicate with customers through the Vendor Panel, particularly in situations where there is a dispute, so BUY.gy can maintain a record of the communication in the event that we are called in to mediate the dispute.